Shipping & Returns
ARTICLE 6 - DELIVERY
ARTICLE 7 - CANCELLATION - WITHDRAWAL - REFUND
Procedure and conditions:
In an objective of identification and thus optimal returns processing, goods need to be returned must be a return request from us on pain of being refused. The time allotted to you to contact our customer service depends on the reason for return. The return request must be made to our customer service [email protected]
A confirmation acknowledging receipt of this request will be sent back by email. Upon receipt of the agreement, you have 15 days to return the product. After this period, your return will be refused. We advise you to return by colissimo. Otherwise, if the parcels dispatched by you, and making back to our services, we do not succeed, you would not be able to launch a survey of postal services to ask them to locate it.
Note that not all packages shipped by us is not our responsibility. Only the sender of the parcel is able to launch a survey of postal services. To process your request, thank you to remember your order number and your full contact details.
Note: Upon receipt, our services will monitor the compliance of the product returned and the reason for return. If the returned product does not comply, it will be refused by us and will be sent back at your expense. If your return is carried out under a bad reason, your product may be refused and you will be redirected so at your expense.
The reason for return may especially be requalified. Therefore, you will be notified by e-mail and processing of your return will be based on the new pattern.
Right of return for withdrawal:
A date of receipt of the Product by the Buyer, the latter has a withdrawal period of seven days, allowing it, without having to give specific reasons, to return the Product book.
If the Buyer makes use of this right of withdrawal within 7 days from receiving the product, the Seller will reimburse the Buyer without delay and at the latest within thirty days of the date on which this right was exercised.
ATTENTION: No withdrawal will be accepted if the returned product is unfit for his re marketing. Therefore: - The product must be returned in perfect condition, in its original packaging, undamaged, unmarked.
The product must be accompanied by all its accessories. Otherwise, the product will be returned at your expense. Postal return costs will be borne by the Buyer. To exercise this right, the buyer must first contact customer service [email protected]
A confirmation acknowledging receipt of this request will be sent back by electronic mail.
The products bought on sale, private sale, special sale days and in the outlet section, will not be refunded and will not be exchanged.
Returns for reference error
Terms of return
You have 15 days to report that the product received is not the product ordered: reference error, problem size, color, features, completely different product, faulty ... so that our customer service assigns you a number of return agreement. The product must be returned in good condition and in its original packaging, even if it has been opened, with all its contents (accessories, cables, manuals ...).
To process your request, thank you to remember your order number and your full contact details. Processing your return to reference error.
After receipt and acceptance of your package by us, depending on the nature of the product, available stocks and according to your wish, we offer reship the originally ordered product or a product of exchange with equivalent characteristics.
If you chose to be repaid, the amount of the entire order (product (s) + shipping if your order is composed only of a single product) will be credited to the account debited within 15 days following acceptance of your return. on presentation of proof of expenses incurred our customer service will make the reimbursement of the latter by sending a check or credit your account.
Note: The amount of the reimbursement of these costs will be based on consumer prices in force, provided by La Poste for colissimo. The maximum rebate amount will not exceed 15 €.