General conditions of sale
ARTICLE 1 - DEFINITIONS
ARTICLE 2 - SUBJECT
ARTICLE 3 - SCOPE
ARTICLE 4 - ORDER
The Buyer declares to be aware of conditions prior to placing an order and acknowledges that validation of its command implies acceptance of their terms. Buyer further acknowledges that the conditions are made available in a manner allowing their conservation and reproduction, in accordance with Article 1369-4 of the Civil Code.
To pass the Order, the Buyer shall provide the Seller and data about the complete an online form accessible from the Site. Until the final stage, the Purchaser will have the opportunity to return to previous pages and correct and modify his Order and the information provided previously.
A confirmation e-mail acknowledging receipt of the Order and containing all of this information will then be sent to the Buyer as soon as possible. Buyer must therefore provide a valid email address when filling out the fields relating to his identity.
- Unavailability of products Offers presented by the Seller on the Site are valid until they are visible on the site, subject to availability. Photographs and descriptions of the products are purely indicative and may undergo slight modifications without our responsibility can not be committed or that the legality of the sale can be challenged.
On receipt of your order, we check the availability of (or) product (s) ordered (s). In the event that a product ordered by Purchaser is unavailable, the Seller undertakes to inform the Buyer by email when knowledge of such unavailability.
In case of unavailability, we are committed within 30 days from the confirmation of the order to offer you either an exchange or a refund. If out of stock on one of the products in your order: We ship the rest of your order.
PRICE ARTICLE 5 - PAYMENT
Payment of the Order will be made:
-By credit card: Payment is by the bank server secure when ordering. This implies that no banking information
concerning you is transmitted via the site www.actuelb.com
Payment by card is perfectly secure and personal information transmitted Site www.actuel-b.com the treatment
center are the subject to protection and encryption using the SSL (Secure Socket Layers) your order will be
recorded and confirmed upon acceptance of payment by the bank.
-By Bank wire transfer
The order of payment bank can not be canceled. Therefore, payment of the Order by Buyer is irrevocable,
without prejudice to the Buyer to exercise his right of withdrawal or subsequent cancellation of the Order.
For all the payments made with a credit/debit card from the USA, the payment will have to be made from the
USA territory. The shipping and billing address will also have to be located in the USA.
If the buyer wants to pay with a credit/debit card from the USA but doesn’t comply with the previous statement,
the buyer can still use other methods of payments.
Credit/debit card from the United Kingdom can not be used on www.actuelb.com. The other method of payments
(paypal, paylib, wire transfer) will still be accessible.
Transferring ownership Product to the Buyer will take place only upon full payment is received by the Seller. However after the receipt of the order by the customer, the risks of the delivered goods are transferred to the client.
SARL actuel B reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute was under administration.
ARTICLE 6 - DELIVERY
ARTICLE 7 - CANCELLATION - WITHDRAWAL - REFUND
Procedure and conditions:
In an objective of identification and thus optimal returns processing, goods need to be returned must be a return request from us on pain of being refused. The time allotted to you to contact our customer service depends on the reason for return. The return request must be made to our customer service [email protected]
A confirmation acknowledging receipt of this request will be sent back by email. Upon receipt of the agreement, you have 15 days to return the product. After this period, your return will be refused. We advise you to return by colissimo. Otherwise, if the parcels dispatched by you, and making back to our services, we do not succeed, you would not be able to launch a survey of postal services to ask them to locate it.
Note that not all packages shipped by us is not our responsibility. Only the sender of the parcel is able to launch a survey of postal services. To process your request, thank you to remember your order number and your full contact details.
Note: Upon receipt, our services will monitor the compliance of the product returned and the reason for return. If the returned product does not comply, it will be refused by us and will be sent back at your expense. If your return is carried out under a bad reason, your product may be refused and you will be redirected so at your expense.
The reason for return may especially be requalified. Therefore, you will be notified by e-mail and processing of your return will be based on the new pattern.
Right of return for withdrawal:
A date of receipt of the Product by the Buyer, the latter has a withdrawal period of seven days, allowing it, without having to give specific reasons, to return the Product book.
If the Buyer makes use of this right of withdrawal within 7 days from receiving the product, the Seller will reimburse the Buyer without delay and at the latest within thirty days of the date on which this right was exercised.
ATTENTION: No withdrawal will be accepted if the returned product is unfit for his re marketing. Therefore: - The product must be returned in perfect condition, in its original packaging, undamaged, unmarked.
The product must be accompanied by all its accessories. Otherwise, the product will be returned at your expense. Postal return costs will be borne by the Buyer. To exercise this right, the buyer must first contact customer service [email protected]
A confirmation acknowledging receipt of this request will be sent back by mail électronique.Les products purchased in the series' balances / dirty "and" End serie "not be returned or exchanged.
Returns for reference error
Terms of return
You have 15 days to report that the product received is not the product ordered: reference error, problem size, color, features, completely different product, faulty ... so that our customer service assigns you a number of return agreement. The product must be returned in good condition and in its original packaging, even if it has been opened, with all its contents (accessories, cables, manuals ...).
To process your request, thank you to remember your order number and your full contact details. Processing your return to reference error.
After receipt and acceptance of your package by us, depending on the nature of the product, available stocks and according to your wish, we offer reship the originally ordered product or a product of exchange with equivalent characteristics.
If you chose to be repaid, the amount of the entire order (product (s) + shipping if your order is composed only of a single product) will be credited to the account debited within 15 days following acceptance of your return. on presentation of proof of expenses incurred our customer service will make the reimbursement of the latter by sending a check or credit your account.
Note: The amount of the reimbursement of these costs will be based on consumer prices in force, provided by La Poste for colissimo. The maximum rebate amount will not exceed 15 €.
ARTICLE 8 - GUARANTEE
ARTICLE 9 - LIABILITY
ARTICLE 10 - INTELLECTUAL PROPERTY
ARTICLE 11 - PERSONAL DATA
ARTICLE 12 -Convention Evidence
ARTICLE 13 - PARTIAL INVALIDITY
ARTICLE 14 - APPLICABLE LAW
ARTICLE 15 - JURISDICTION
actuel B SARL, 46 rue de la republique, 13200 Arles, France,
04 32 70 78 79, [email protected]
No Siret: 341 386 118 00011
VAT: FR 65341386118