General conditions of sale
The Vendor has an e-commerce business and offers an online service to sell products on the www.actuelb.com website.
These general conditions (hereinafter "Terms") are exclusively reserved for non-professional buyers and consumers.
ARTICLE 1 - DEFINITIONS
The terms used in the Conditions shall have the meaning given to them below:
Buyer: individual acquiring products through the Site
Seller: SARL actuel B, 46 rue de la République, 13200 Arles, France 04 32 70 78 79
No. Siret: 341 386 118 00011; VAT: FR 65341386118
ARTICLE 2 - SUBJECT
The Terms are intended to define the rights and obligations of the Seller and the Buyer in connection with the sale of products through the website.
ARTICLE 3 - SCOPE
The Terms apply to all sales of Products by Seller to Buyer, conducted through the Site. www.actuelb.com reserves the right to adapt or modify at any time these terms and conditions. If modified, it will be applied to each order the general sales conditions in force at the date of order. An Order will be taken into account by the Seller after prior acceptance of the Terms by the Buyer.
ARTICLE 4 - ORDER
The Buyer places his order through the Site. All contractual information is presented in French and will be confirmed at the latest at the time of delivery.
The Buyer declares to be aware of conditions prior to placing an order and acknowledges that validation of its command implies acceptance of their terms. Buyer further acknowledges that the conditions are made available in a manner allowing their conservation and reproduction, in accordance with Article 1369-4 of the Civil Code.
To pass the Order, the Buyer shall provide the Seller and data about the complete an online form accessible from the Site. Until the final stage, the Purchaser will have the opportunity to return to previous pages and correct and modify his Order and the information provided previously.
A confirmation e-mail acknowledging receipt of the Order and containing all of this information will then be sent to the Buyer as soon as possible. Buyer must therefore provide a valid email address when filling out the fields relating to his identity.
- Unavailability of products Offers presented by the Seller on the Site are valid until they are visible on the site, subject to availability. Photographs and descriptions of the products are purely indicative and may undergo slight modifications without our responsibility can not be committed or that the legality of the sale can be challenged.
On receipt of your order, we check the availability of (or) product (s) ordered (s). In the event that a product ordered by Purchaser is unavailable, the Seller undertakes to inform the Buyer by email when knowledge of such unavailability.
In case of unavailability, we are committed within 30 days from the confirmation of the order to offer you either an exchange or a refund. If out of stock on one of the products in your order: We ship the rest of your order.
PRICE ARTICLE 5 - PAYMENT
Product prices indicated on the Site pages correspond to the price inclusive of taxes and excluding the logistical preparation and shipping. Seller reserves the right to modify the prices of products on the Site. However, the Products will be charged to the Buyer on the basis of rates in effect at the time of validation of the Order.
Payment of the Order will be made:
-By credit card: Payment is by the bank server secure when ordering. This implies that no banking information
concerning you is transmitted via the site www.actuelb.com
Payment by card is perfectly secure and personal information transmitted Site www.actuel-b.com the treatment
center are the subject to protection and encryption using the SSL (Secure Socket Layers) your order will be
recorded and confirmed upon acceptance of payment by the bank.
-By Bank wire transfer
The order of payment bank can not be canceled. Therefore, payment of the Order by Buyer is irrevocable,
without prejudice to the Buyer to exercise his right of withdrawal or subsequent cancellation of the Order.
For all the payments made with a credit/debit card from the USA, the payment will have to be made from the
USA territory. The shipping and billing address will also have to be located in the USA.
If the buyer wants to pay with a credit/debit card from the USA but doesn’t comply with the previous statement,
the buyer can still use other methods of payments.
Credit/debit card from the United Kingdom can not be used on www.actuelb.com. The other method of payments
(paypal, paylib, wire transfer) will still be accessible.
Transferring ownership Product to the Buyer will take place only upon full payment is received by the Seller. However after the receipt of the order by the customer, the risks of the delivered goods are transferred to the client.
SARL actuel B reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute was under administration.
ARTICLE 6 - DELIVERY
The Sarl actuel B is contracting with La Poste. All packages are shipped via COLISSIMO EXPERT their services, delivery in 48 working days. The amount of Port Fees are calculated based on weight and destination, it is automatically sent to you to validate your cart and is included in the total price to pay your shipping commande.
One 24H via CHRONOPOST possible. If this is your application, please contact customer service at [email protected] before adjusting your purchase. A shipment by Chronopost is subject to additional fees based on the size and weight of the package to be submitted by mail.
The Product will be shipped to the address listed by the Purchaser within the completed form in the Order. All the announced deadlines are calculated in working days. The Seller undertakes to treat the Order within thirty days from the day following the validation of the Order. Exceeding the shipping delay may result in order cancellation once the order is not shipped from our warehouse To do so, simply contact our Customer Service.
In case you receive the package: refuse it and ask for a refund of your order from our Customer Service. As soon as we have confirmation of the return of your package, we will refund within 15 days. The times indicated are average times and correspond to the time of treatment, preparation and shipping of your order (output warehouse). They run from the order validation.
At this time, add the delivery time of the carrier. The products always travel at the risk of the consignee in case of delay, damage or loss must take action against the carrier or to make it the necessary reserves to allow the exercise of such remedies.
If the product is delivered after the cancellation of the Order, the refund will take place upon receipt by the Seller of the Product in its original condition. The return of the Product and refund the Buyer will take place in the conditions hereinafter provided in section 7 "Cancellation - Withdrawal - Refund".
ARTICLE 7 - CANCELLATION - WITHDRAWAL - REFUND
Procedure and conditions:
In an objective of identification and thus optimal returns processing, goods need to be returned must be a return request from us on pain of being refused. The time allotted to you to contact our customer service depends on the reason for return. The return request must be made to our customer service [email protected]
A confirmation acknowledging receipt of this request will be sent back by email. Upon receipt of the agreement, you have 15 days to return the product. After this period, your return will be refused. We advise you to return by colissimo. Otherwise, if the parcels dispatched by you, and making back to our services, we do not succeed, you would not be able to launch a survey of postal services to ask them to locate it.
Note that not all packages shipped by us is not our responsibility. Only the sender of the parcel is able to launch a survey of postal services. To process your request, thank you to remember your order number and your full contact details.
Note: Upon receipt, our services will monitor the compliance of the product returned and the reason for return. If the returned product does not comply, it will be refused by us and will be sent back at your expense. If your return is carried out under a bad reason, your product may be refused and you will be redirected so at your expense.
The reason for return may especially be requalified. Therefore, you will be notified by e-mail and processing of your return will be based on the new pattern.
Right of return for withdrawal:
A date of receipt of the Product by the Buyer, the latter has a withdrawal period of seven days, allowing it, without having to give specific reasons, to return the Product book.
If the Buyer makes use of this right of withdrawal within 7 days from receiving the product, the Seller will reimburse the Buyer without delay and at the latest within thirty days of the date on which this right was exercised.
ATTENTION: No withdrawal will be accepted if the returned product is unfit for his re marketing. Therefore: - The product must be returned in perfect condition, in its original packaging, undamaged, unmarked.
The product must be accompanied by all its accessories. Otherwise, the product will be returned at your expense. Postal return costs will be borne by the Buyer. To exercise this right, the buyer must first contact customer service [email protected]
A confirmation acknowledging receipt of this request will be sent back by mail électronique.Les products purchased in the series' balances / dirty "and" End serie "not be returned or exchanged.
Returns for reference error
Terms of return
You have 15 days to report that the product received is not the product ordered: reference error, problem size, color, features, completely different product, faulty ... so that our customer service assigns you a number of return agreement. The product must be returned in good condition and in its original packaging, even if it has been opened, with all its contents (accessories, cables, manuals ...).
To process your request, thank you to remember your order number and your full contact details. Processing your return to reference error.
After receipt and acceptance of your package by us, depending on the nature of the product, available stocks and according to your wish, we offer reship the originally ordered product or a product of exchange with equivalent characteristics.
If you chose to be repaid, the amount of the entire order (product (s) + shipping if your order is composed only of a single product) will be credited to the account debited within 15 days following acceptance of your return. on presentation of proof of expenses incurred our customer service will make the reimbursement of the latter by sending a check or credit your account.
Note: The amount of the reimbursement of these costs will be based on consumer prices in force, provided by La Poste for colissimo. The maximum rebate amount will not exceed 15 €.
ARTICLE 8 - GUARANTEE
Without prejudice to its right of withdrawal above, Buyer has the product warranty against hidden defects as provided in Article 1641 of the Civil Code.
In addition, if the product is received by the Purchaser does not comply with the designated product within its order, this product will be replaced or refunded, depending on the wishes of the buyer.
ARTICLE 9 - LIABILITY
Seller's liability is limited to direct and predictable damages resulting from the use by the Buyer of the Site and the Products delivered.
Seller's liability shall not be incurred if the failure or improper performance of its obligations is attributable to the Buyer, the unpredictable and insurmountable a third party unconnected with the provision of benefits under the Terms, or to a case of force majeure unpredictable, irresistible and outside.
The Seller shall not incur liability for damage resulting from a fault of the Buyer in connection with the use of the Products.
ARTICLE 10 - INTELLECTUAL PROPERTY
The All material published within the Site, such as sounds, images, photographs, videos, writing, animation, programming, graphic design, utilities, databases, software is protected by the provisions of the Code of intellectual property and belong to the Seller. The Buyer shall not infringe the intellectual property rights relating to such elements and in particular to reproduce, represent, modify, adapt, translate, extract and / or reuse a qualitatively or quantitatively substantial part, to the excluding acts necessary for their normal and according to specifications.
ARTICLE 11 - PERSONAL DATA
ARTICLE 12 -Convention Evidence
It is expressly agreed that the Parties may communicate with each other electronically for the purposes of the Conditions, provided that technical security measures to guarantee the confidentiality of data exchanged are put in spot. Both Parties agree that the emails exchanged between them validly prove the content of their exchanges and, where applicable, of their commitments, notably as regards the transmission and acceptance of orders.
ARTICLE 13 - PARTIAL INVALIDITY
If one or more provisions of the Terms were deemed illegal or invalid, such invalidity shall not have the effect of causing the nullity of the other provisions of these Terms, unless these provisions had a inseparability with the stipulation invalid.
ARTICLE 14 - APPLICABLE LAW
The Conditions are governed by French law.
ARTICLE 15 - JURISDICTION
The Parties agree that in case of dispute that may arise concerning the enforcement or interpretation of the terms, they should try to find a compromise solution. In case of failure of this attempt of amicable resolution of the dispute, it will be brought before the competent courts.
actuel B SARL, 46 rue de la republique, 13200 Arles, France,
04 32 70 78 79, [email protected]
No Siret: 341 386 118 00011
VAT: FR 65341386118